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Demo install error

  • 3 years, 1 month ago DT Team !!!
    Keymaster

    Hi Ozdeoz.,

    Kindly, send us your site credentials (WP &FTP access logins) details and domain URL by marking “Set as private reply” so that we can receive your details in private and check the issue and let you know the solution.

    Please refer:https://prnt.sc/IwGbWXhl4Yfs

    Thanks!!

    3 years, 1 month ago ozdeoz
    Participant
    This reply has been marked as private.
    3 years, 1 month ago DT Team !!!
    Keymaster

    Hi Ozdeoz.,

    We have installed the demo content on your website, kindly have look.

    Note: We are always looking for ways to improve the quality of our theme, services,

    and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

    Hoping for a 5-star rating from your end 🙂

    Thanks!!

    3 years, 1 month ago ozdeoz
    Participant
    This reply has been marked as private.
    3 years, 1 month ago ozdeoz
    Participant
    This reply has been marked as private.
    3 years, 1 month ago ozdeoz
    Participant

    All the buttons on the “Trendsalon theme options” is not working?

    i cannot click on anything or upload anything???

    3 years, 1 month ago ozdeoz
    Participant

    Also we are consttanly getting
    Error reconnecting to the database???

    3 years, 1 month ago DT Team !!!
    Keymaster

    Hi Ozdeoz.,

    1) Regarding your query, Error establishing a database connection refer to the article http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ and check the server requirements.

    Please refer: https://prnt.sc/KCeFvbWy78Dp

    2) Regarding your theme options issue, we are checking the issue. Will get back to you once it is resolved. Due to the server issue, we can’t able to check the issue continuously.

    Thanks!!

    3 years, 1 month ago ozdeoz
    Participant

    server ıs perfectly fıne and satisfies all the requirements.
    But i cannot click on anything in the trendsalon options page????

    3 years, 1 month ago ozdeoz
    Participant

    Hi there,
    I have a fresh install on http://164.92.211.187/
    “Trend salon option” page is still not working.

    FTP and WP credntials are the same

    3 years, 1 month ago ozdeoz
    Participant

    same problem happens when we try to install the demo data on the fresh install of WP
    https://prnt.sc/TV1fm7_uA2e0

    3 years ago ozdeoz
    Participant

    we have done 3 fresh installs on Digitalocean and 2 fresh installs on Siteground.
    as soon as we install the demo, database crashes.
    It is obvious that the template you provided is not working.
    Please send me full refund for this template.
    thanks

    3 years ago DT Team !!!
    Keymaster

    Hi Ozdeoz.,

    Sorry for the inconvenience. As we discussed earlier, we tried as much as possible from your end, but due to low server configuration and execution time issues the server not loading as expected. As we mentioned in the documentation you should check our basic server requirement on your server-side as well.

    Whenever we tried to check your query the domain is automatically redirected to the Error database establishing connection page. We are sure that, this issue happened from the server-side only, regarding this issue solution is, you need to increase your database storage and execution speed on your server.

    Even, though you have shared the new domain, that link is also not loaded for us. Please check this server issue from your end and the theme will work fine.

    3 years ago ozdeoz
    Participant

    my money is haram for you guys…

    3 years ago DT Team !!!
    Keymaster

    Hi.,

    Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new

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