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Hi
I have installed this wordpress theme but the demo content installation is not completing correctly.
Some of the content appears but not all and now the site is not fully populated.
I get a pop up during the installation with the following but I’m not sure this is the entire reason:
Table name is more than 64 characters: _fwbk_wp_websitename_woocommerce_downloadable_product_permissions
Please advise
Hi.,
We are getting 504 Error., Please send cPanel details.
We kindly request you to review the server requirements outlined in the following knowledge base link: [ http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ ]. This will help ensure that your server environment meets the necessary criteria for optimal theme performance.
Thank you!
Hi!.,
You forgot to send the WordPress Login details. Send the WordPress Login details as well.
cPanel login details (Admin username and Admin password)WordPress admin login (Domain Name, Admin username and Admin password)
Hi There.,
Can we reset and install the fresh demo on your site? Kindly get back to us with your confirmation.
Hi There.,
Kindly, inform your hosting provider and check with the basic server requirement. Article link for more details, https://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Hi.,
We have checked your site and noticed that you have already imported the demo content. Please let us know if you encounter any difficulties.
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 🙂
Hi
Yes I was able to find the fix on the theme page for Unyson.
Can you advise where I can edit the following things as I can’t seem to find them…
Pop-up that pops up when the home page loads
Where the colour #be9661 is to edit. It is used across the site but I can’t find it for several places, e.g..
– the top banner with the telephone number, address etc.
– Background of buttons
– Text (seems to be global but I can’t find the global setting).It would be very useful if this forum would allow the uploading of screenshots or you provided an email address for support. This method is not very good in my opinion.
Thanks
Hi.,
We’ve conducted tests on your site and noticed that the import was not entirely successful. It appears that there are issues with the cursor, header, footer, etc.
We recommend contacting your hosting provider to address these matters (https://prnt.sc/gQppORzYspdM). Please keep us updated, and we will check and reimport the demo content correctly for your site.
Thank you!
Hi
Can you explain this better please, what exactly am I asking the host?
If the import was not successful I don’t understand what that has to do with the host.
I have had nothing but problems with this template and I am close to requesting a refund from you or contacting my bank to ask them to reverse the transaction.
Thanks
Hi There.,
Kindly, send us your updated site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.
Refer: https://prnt.sc/IwGbWXhl4Yfs
Hi There.,
To modify the background color and font color, follow these steps:
Navigate to “Pages.”
Select the desired page.
Click “Edit with Elementor.”
Access the “Background” settings as shown in this https://prnt.sc/zif1S_DCIGQkYou can adjust the colors by editing the Elementor widgets as demonstrated in the screenshot.
Hi
Thank you for this, have the previous issues you mentioned been fixed?
Also, how to edit the pop up when visiting the home page? I can’t seem to find that.
Thanks
Hi There.,
Please navigate to Header -> Select Header -> Edit with Elementor -> Pop up Box -> Content -> Template -> https://prnt.sc/MXq4Ud-di8bk
To Edit the Newsletter Template please navigate to Templates -> Saved Templates -> Newsletter -> Edit with Elementor
To Disable Pop-up:
Please navigate to Header -> Select Header -> Edit with Elementor -> Pop up Box -> Settings -> Trigger Type -> External ID -> Leave it as an empty field.
Hope you’re satisfied with our support, we kindly request that you consider rating us. You can watch a video explaining the rating process here: [http://recordit.co/YqdTBuEJRm]. We hope for a 5-star rating from your side. 🙂
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