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Hello
I bought the plugin last week, configured it and created a demo course on my website: https://publicconstruction.ro/courses/formarea-profesionistilor-din-industria-constructiilor/, but I’m facing some issues and I need your help to sort it out:
1. None of the switches in the settings page work. I keep clicking on them but they do not switch. (https://prnt.sc/VpwOeY3HcQVj). They are all deactivated. What can I do?
2. How can I disable some tabs: Members, Instructors, News, Reviews (https://prnt.sc/TWDJFtCeCtIJ)?
3. I didn’t figure it out how the user can register in order to create an account. If the user is not logged in, the only option is to log in, but the user should first register, right?
4. The login button has a strange display (https://prnt.sc/nW-Lwba0weQZ). How can I center the text?
5. What shortcode do I need to use in order to display the list of available courses in a page? Are there any options to customize the display (like 2 or 3 on a row, image, title, button)?
Thanks
AlexHi There.,
Kindly, send us your site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.
Refer: https://prnt.sc/IwGbWXhl4Yfs
Thanks!!
Hi There.,
Your query has been resolved kindly have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 🙂
Thanks!!
Hi,
Thank you very much for your fast support. I checked and 1, 2 and 3 are solved. Awesome!
It would be useful for me to know for future needs, how to are the tabs activated / deactivated (request 2)
Please help me with answers for the other 2 issues:
3. I didn’t figure it out how the user can register in order to create an account. If the user is not logged in, the only option is to log in, but the user should first register, right?
5. What shortcode do I need to use in order to display the list of available courses in a page? Are there any options to customize the display (like 2 or 3 on a row, image, title, button)?
Thanks
AlexHi There.,
Tabs can be activated by enabling the code in the file -> https://prnt.sc/rboD-aVaCb73
File Path: wp-content\plugins\designthemes-lms\utils\utils-courses-single-items.php
For your reference we have created a registration page, kindly have a look -> https://publicconstruction.ro/registration/
Please navigate to Pages -> Courses Listing -> Edit With Elementor -> https://prnt.sc/_hvkwgFZZgII
Hope your queries are resolved, If you face any difficulties kindly get back to us. We are happy to help you.
Note: We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5-star rating from your end 🙂
Thanks!!
Thank you
One more question plase
How can I edit the login form in order to include a link to the registration page if the user doesn’t have an account. Something like “You don’t have an account? Register here.”
Thanks
Hi There.,
Refer: https://prnt.sc/HK_A1gt5fVYP
File Path : \wp-content\plugins\designthemes-lms\utils\utils.php -> https://prnt.sc/Y_gelG7dPb_6
Thank you very much. You’ve got yourself a 5 star review.
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.It seems I still need your help.
I have created this course: https://publicconstruction.ro/courses/curs-manager-de-proiect/
When an user clicks on add2cart (“Adauga in cos”) button, he is redirected to checkout.Here the user has the option to login or create an account.
If he is already logged in or uses an existing account to log-in, he is able to place an order.But if he does not have an account and has to create one the order is not processed.
An error message is displayed: “error on order processing. please try again” (https://prnt.sc/iLnSgXP7teFv).What actually happens is that the user is created in the admin, but the order is not processed. If the user tries to click again on order completion button a message is displayed informing that there is already an user and he should log in. If he logs-in , than he can place the order without any problems.
The best way would be for you to test the process.
Please help me out.
Thanks
AlexHi There.,
We have checked your site and it’s not a plugin issue, kindly contact the corresponding plugin developer to resolve your query.
Refer: https://prnt.sc/y0oVdSp1Y2RR
Thanks!!
My messages are marked as spam.
https://prnt.sc/_-arVPApgcVpwhy?
Hi
This is definitely a bug between LMS and Woo. It may be that the error message is generated by WooCommerce, but that’s not the cause. Here is my argument:
Please test this scenario:
Deactivate LMS plugin.
Access this test products: https://publicconstruction.ro/produs/test/
Go to checkout page: https://publicconstruction.ro/checkout/ and place the order.
Everything works fine.
Activate LMS, try again with test product or the course (https://publicconstruction.ro/courses/curs-manager-de-proiect/) and you’ll get the error.So, please let’s dive a little bit deeper into the issue since it’s clearly related to how the account creation process through WooCommerce conflicts with LMS.
Thanks
AlexHi There.,
We have checked your site and the woo commerce functionalities were working fine from our end. For your reference, we have attached a screenshot kindly have a look.
Refer:
It worked because you already had an active user.
The problem only appear when a new user registers along with placing an order.
I erased your user now, please test is again.
Thanks
Hi There.,
Your query has been resolved kindly have a look.
Thanks!!
Come on!
It’s not solved. You just changed the woo setting allowing users to order without creating an account. Even with this setup, if the user chooses to create an account along with placing the order, he still gets the same error (https://prnt.sc/j9v27VJli299).
But allowing users to order courses without creating an account is a non-sense, because they can not start the course. So, it’s critical that users create accounts in order to be able to take the courses they bought.
And this is the issue between LMS and Woo – creating an account while placing the order does not work.
Please look again.
Thanks
AlexHi There.,
We have resolved your issue kindly have a look.
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