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Hi
i have installed the theme but it does not seem to be working
Hi.,
Thank you for contacting us.
Kindly send us your issues with clear screenshot or video to get a clear view about your issue like (installed the theme but it does not seem to be working)
Or
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will install the theme and import the dummy data for you as per our demo site with dummy images.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note: Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wesupport.wpengine.com/knowledge-base/server-requirements/
Hi.,
Thank you for the details.
It seems that your wordpress and login details are not working. Please check the details and send us the valid login details to install the theme and import the dummy data for you.
Kindly Upload your images into dropbox or any other sources as you wish then send us the uploaded image link to see your images.
Hi..,
Your wordpress details are not working. We tried this login “vidushan56123456” it works fine. It seems you have installed entire themeforest zip file instead of actual theme folder. Please refer this knowledgebase link for better understanding of Theme Installation –
https://envato.com/blog/install-themeforest-wordpress-theme/Hi.,
You can easily import our demo via unyson plugin – http://wesupport.wpengine.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Note : But it will completely remove your current content .
If you are looking for basic installation and setup then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Note : But it will completely remove your current content . Is it ok for you ?
Otherwise we are not providing services for customize the site content . So , to customize site content you can hire some free lancers .
Hi.,
Thank you for your patience.
We have imported all the dummy data, installed and activated all the latest version of plugin files and make the required settings. Please have a look at your site.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
Dummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the purchase links to purchase those images.
https://www.dropbox.com/s/av9t9tfamqx3yop/Begin-Startup-image-Purchase-links.txt?dl=0
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Kindly refer the below link and video for how to get updated plugins.
http://wesupport.wpengine.com/knowledge-base/how-to-get-updated-theme-premium-plugins/
Watch the following video to update the WPBakery Page Builder plugin.
Please follow the instructions in the below knowledge base link for how to update the plugins.
http://wesupport.wpengine.com/knowledge-base/how-to-update-layer-slider-plugins/
Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from the link (http://wesupport.wpengine.com/updated-plugins/) as we mentioned in our KB.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
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