4 years ago M2OSolutionsMember
Hello. I am trying to get the DesignThemes Core Shortcode Plugin to work, but it returns a 500 error every time I activate it. I’ve tried installing both through WordPress and manually via FTP. I’ve also updated the server to your recommended settings. Below is the error that gets returned. Do you have any suggestions? Thank you!
[23-Jun-2018 12:51:32 UTC] PHP Fatal error: Uncaught Error: Call to undefined function mb_convert_encoding() in /home/mosoluti/candle.m2osolutionsllc.com/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php:164
#0 /home/mosoluti/candle.m2osolutionsllc.com/wp-includes/class-wp-hook.php(286): DTPageBuilder->dtthemes_modules_init(”)
#1 /home/mosoluti/candle.m2osolutionsllc.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /home/mosoluti/candle.m2osolutionsllc.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#3 /home/mosoluti/candle.m2osolutionsllc.com/wp-admin/admin.php(156): do_action(‘admin_init’)
#4 /home/mosoluti/candle.m2osolutionsllc.com/wp-admin/plugins.php(10): require_once(‘/home/mosoluti/…’)
thrown in /home/mosoluti/candle.m2osolutionsllc.com/wp-content/plugins/designthemes-core-features/page-builder/pagebuilder.php on line 1644 years ago DT Team !!!Keymaster
We are always ready to help you.
Sorry that you’re having trouble. To troubleshoot this issue, we’ll have to see your issue URL and unfortunately, without looking at the backend, we cannot troubleshoot the issue. So, kindly send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
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