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Hello,
I am having trouble going to edit existing pages …. it looks like the page builder is not working properly for me:
if you login to any page including the home page – I cannot access the text to edit from the Humanity Page Builder. I just updated to your latest theme revision and I don’t see any improvement …. ? what can I do on my end to fix this ?
I will send you access codes in private reply.
Thank you.
MG
Hi.,
Thank you for contacting us.
Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
This did not work for me. Where do I find the revised SoulMedic theme version 1.8.6? When I download the latest version off my account through EnvatoMarket, it is still version 1.8.4. I cannot make any edits. This is a serious issue. I was not alerted that there was an updated 1.8.6 version either.
Hi.,
We just checked downloading the file and we get the latest version 1.8.6 only. Please check downloading once again.
False alarm… it’s all good now. I guess it was in the process of updating when I checked.
thank you again,
mg
I just downloaded the SoulMedic theme again. Still the older version, and the problem with the page builder still exists. I believe the issue with the page builder started with the update to WordPress n4.5.1.
I added an older version of the designthemes-core-features plugin. Now the text editor appears, but the content I previously added is missing. It still shows up on the website, but not in the page builder. Very frustrating!
I do have the newest SoulMedic theme version installed 1.8.6. When WordPress JUST automatically updated to version 4.5.1 it breaks the page builder. You suggested fix does not work with the latest version of WordPress.
@mdaggett – Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
we are with the same problem. Page Buider is broken with wordpress 4.5 and 4.5.1 and solumedic 1.8.6
This is intolerable
Hi.,
Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
i send form throw http://themeforest.net/user/designthemes but have no answer.
There is multi errors. Over top bar Social icons get aleatorius error.
Page builder is freeze and can not change anything.
Soulmedic administration options in administration panel looks wrong and doesn´t work, even soulmedic backup options
WMPL icon in menu disappear and have to configure again.
HI,
I’m having the same problem but with the MultiHost theme. It works fine up to Wordpress version 4.4.2, but with 4.5 and 4.5.1 the page builder doesn’t work. I can see thee Graphic and HTML buttons, can’t see any text I’ve created before. Switching between the Graphic and HTML button I get a javascript error in the Console:
Uncaught TypeError: Cannot read property ‘canvas’ of undefined
I have installed again the whole Worpdress, the theme, activated only the necessary pugins, nothing works.
Please help me, my client is a little bit nervous 🙂
Thanks,
szripio
Hi,
I buy the new spalab theme but when i install and setup it. After importing the dummy data i am unable to view the builder on page. Due this i am unable to edit and add new things on the page.
I have install the wordpress 4.5.1. Please help me asap. I need to complete my website asap and live it.
@Marketingtahe , @highsec – Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
@dk60984 – Our page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option” .You can use the sample layouts module, which will build the home pages, about us page, etc as our demo in page builder. Please have a look.… delete and Install the Designthemes Core Features plugin….
This is the only solution you say to all the people we have the same problem and it doesn´t work¡¡¡
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can fix the issue.@Dt Team : It is not good for the new/layman person who import the data and no option to edit the page content. In the near future you have to give option to edit the page layout and content to user if anyone buy your theme. Other wise it is wastage of money and time.
“Our page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option” .You can use the sample layouts module, which will build the home pages, about us page, etc as our demo in page builder. Please have a look.”
Thanks
Dinesh
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