DT LMS paid version plugin

DT LMS paid version plugin

1 week, 3 days ago simonakonova
Participant

Hello,

I create a certificate template in my DT LMS paid plugin and when the user try to download it, it appear as just a text on an A4 format, and no template. Can you please help me?

Regards,
Simona

1 week, 1 day ago DT Team !!!
Keymaster

Hi Simonakonova,

Please send us your updated website credentials, including your WordPress (WP) and FTP access logins, as well as the page URL. To ensure your privacy, kindly mark your reply as “private”. We will use this information to investigate the issue you are experiencing.

For your reference, please visit https://prnt.sc/IwGbWXhl4Yfs.

Thank you.

6 days, 20 hours ago simonakonova
Participant

This reply has been marked as private.

6 days, 20 hours ago DT Team !!!
Keymaster

Hi.,

We are currently processing your query, and we will inform you once it’s completed.

Thank you!

4 days, 22 hours ago simonakonova
Participant

This reply has been marked as private.

2 days, 23 hours ago DT Team !!!
Keymaster

Hi.,

Previously, we were able to see the page with the certificate download button, but now it seems inaccessible. Please check the issue and let us know. additionally please provide the certificate download issue and notifications issue pages URL.

Thank you!

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