We have checked the forum and noticed that you are already in touch with us. We reviewed the conversation and see that you have successfully registered and your discussions are active.
Please provide the email and username you used to register on the forum so we can check the issue on our end.
Please send the details directly to us at [email protected] or send the details in the forum by set as privately
The purchase code verification may have failed due to a temporary network issue with the Envato API. You can try again later as well.
You already have access to the Forums, so the purchase code has already been verified there.
If you would like to verify a different theme’s purchase code, please share the code with us via email at [email protected], and we’ll investigate the issue promptly.
Thank you for your understanding. We look forward to resolving this for you!
Looking forward to your response.
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We aim to answer all questions within 24 hours.In some cases the waiting time can be extended to 48 hours.Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
We appreciate your patience and thank you for understanding.
