Hi.,

Thank you for contacting us.

Kindly send us your issues with clear screenshot or video to get a clear view about your issue like (installed the theme but it does not seem to be working)

Or

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will install the theme and import the dummy data for you as per our demo site with dummy images.

Refer : http://prntscr.com/mkev23

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username and Admin password)

FTP access login details ( FTP Host Name, FTP Username, FTP Password)

Note: Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.

http://wesupport.wpengine.com/knowledge-base/server-requirements/