Pet Shop Theme Support
All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.
Envato clarifies item support here http://themeforest.net/page/item_support_policy
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.
How To Start Receiving Support
Step 1 – Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net.
Step 2 – Once you are signed up, you need to sign into our support center with your new account.
Step 3 – To create a new ticket, visit this page
How To Download Your Purchase Code From ThemeForest
Step 1 : Log into your ThemeForest account and click your username in the top right corner to access the dropdown. Select the “Downloads” link.
Step 2 : Find the Foreal Purchase in the list of items you have bought.
Step 3 : Click the “Download” button to activate the dropdown menu. Select to download the license certificate and purchase code as a PDF or Text file. Open the file to find the purchase code.
Example Purchase Code: xxxx12-YYY145-4q70-a109-C458fdtws