Knowledge Base

Demo Content Fails: Seems Like An Error Has Occurred

If you attempted to import the Pregnancy theme sample demo data, but it never completes the installation process or it fails with errors, there could be several reasons. Please read the following information.

Likely Causes For Demo Import Failing

• Your PHP memory, file upload size, and/or execution limits are set too low
• Your web host uses process watching software that prevents bulk processing on their web servers.
• You have “wp_debug = true”, please change that to “wp_debug = false” for the import in your WP config file
• The import uses a JSON file which is loaded from the frontend of the website, this will not work when the domain is not connected to the WordPress installation.

Recommended PHP Configuration Limits

If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:

How To Verify Your Current PHP Limits

You can verify your PHP configuration limits by installing a simple plugin found here. In addition, you can always contact your hosting service provider and ask them what the current settings are and ask them to adjust if needed. Please note though that many hosts will try to keep the PHP limits low without reason. However you are paying for it, and therefor should be getting your moneys worth.