Knowledge Base

When can I renew the Theme Support?

When Can I Renew The Item Support?

There are 3 scenarios for when you can extend or renew item support; At the time of purchase, during your support period, and after your item support has expired.

At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.

• Support Upgrade – At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.
• Support Extension – Extend item support before it expires. This will cost 50% of the list price, or 62.5% on the item price.
• Support Renewal – Renew item support once it has expired. This will cost 70% of the list price, or 82.5% on the item price.

Grandfathered Support

Grandfathered Support applies to any customer that will have purchased Theme PRIOR September 1, 2015. This entitles qualifying customers to continue receiving hands on support via our system for as long as we continue to develop and maintain Theme.