Rise : Support Information

Support

All of our items come with free support and we have a dedicated support forum to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations on our theme, then you should enlist the help of a developer.

We expect every users to follow these steps before posting in our support forum

  • Always check the documentation completely, you might have answers for your questions in the documentation.
  • Always search in forum or themeforest comments before posting, because your issue might have brought up and answered already.
  • If you didn’t find answer for your question anywhere then please post a new topic with brief description and live url of your site or url in which problem you are referring to exists. Also, please provide us some screenshot, if it is more complicated. Sometimes we may also in need of WP and FTP login information to resolve your issue. All those informations will stay private with our support team.
  • Please be patient! we will try to provide the solutions as quick as possible. It will take around 2days to respond, we will reply from old to new post basis.

Regarding Customization

We have made our theme as easy to use and customization-friendly. So, you can go with most of the possible changes and customization easily. But, if you have any troubles or just want us to work for you, please feel free to contact us via the Support forum. We are ready to support and happy to help (always) at anytime.. If the requested query will rely on the minor customization, we can provide the free support and will work at no cost. Or, if you want to have any additional options (features) apart from our theme default functions, we would charge our minimum cost for such customizations.

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